Delivery FAQs
How do you ship?
We proudly ship via the United States Post Office (USPS). We ship Priority Mail (2-3 days), Express Mail (1-2 days), or Express 1-Day Guaranteed for an additional charge. We're also happy to ship with your UPS or Fed-Ex corporate account.
How long does it take for my order to ship?
Everything in stock is ready to ship. Order processing usually takes one business day, but many times we can offer same-day shipping. Please contact us if you have an urgent shipping need.
Do you accept international orders outside of the US?
Yes! We ship throughout the world.
Will my order require a signature upon delivery?
Our Express Mail option requires a signature. For this option, please provide a work address or an address where a signature can be provided during business hours.
Will there be a customs charge?
Many countries charge a customs fee on imported items. Please note, this fee is not included in your shipping charge or order total. Please contact your local government office for more information on rates and customs processing.
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Return/Exchange FAQs
What if I change my mind?
After placing your order, we will email you to confirm the details of your order. If there are any changes or you wish to cancel your order, please contact us immediately. Once the item ships, our return policy will be in effect.
What if I need to exchange my item?
Please contact us within 3 days of receipt to request a return authorization (RA) number. Please pack the item in its original packaging and write the RA number outside the package. Packages without an RA number will not be accepted. Please ship the package back within 10 days of receipt to: The Deco Haus Attn: Customer Service PO Box 1152 LCF, CA 91012
If an exchange is desired, we will be happy to hold your new item and let you know as soon as your original item arrives. If the exchange is less than the original amount, we will issue a gift card for the difference.
What if I need to return my item?
We are happy to accept returns for exchange/gift card if items have not been worn, and are returned to us in new condition. Unfortunately, we can not offer refunds, due to the special event nature of our merchandise. As an alternative, there are many costume rental sites which feature our dresses. Please contact us for references.
Feel free to contact us for sizing advice. We can help you figure out what best suits your needs and your measurements!
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Sizing/Care FAQs
How do the dresses fit?
One of the questions we are asked most often is how the dresses are supposed to fit – are they supposed to be loose, are any of them more fitted than others? The answer to that is that they can, and should, be worn however you like! Many of our customers order a size smaller in order to get a more fitted dress – the sizing is based on looser fit that goes with a more 1920s silhouette, but the stretch of the mesh material most of our gowns are made out of allow them to be worn with a tighter fit if so desired. The cotton dresses run more true to size, and so for those you will want to go by the stated measurements for bust-waist-hip measurement. Most of our dress descriptions should include a bust-waist-hip measurement: these measurements are taken un-stretched. We are happy to help you if you would like recommendations based on your specific measurements, just email hello@thedecohaus.com.
How do I clean my garment?
In order to extend the life of your garment, we recommend taking care in cleaning. Because they are usually worn over a slip-dress, the beaded gowns should require only occasional cleaning. It is best to hand wash them in cold water with mild soap, followed by a drip-dry. Alternatively they can be dry-cleaned, though we discourage dry-cleaning as the chemicals used in the dry-cleaning process can damage the beads. The silk dresses are dry-clean only. Our cotton dresses, however, can be machine washed on delicate/cold and hung to drip-dry.
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General FAQs
Can we only contact you by email?
Email is the most efficient way to contact us due to our working patterns, either by using the contact form found on the right hand side of all of our About pages, or by emailing us at hello@thedecohaus.com. But if you wish to chat to us over the phone then by all means give our studio a call at (424) 333-0890, office hours are 9am – 5pm PST, Monday – Friday. If we're not able to take your call, you can leave us a message or drop us an email and we'll get back to you as soon as we can.
